For organizations like LittleStar ABA Therapy, siloed data can keep valuable insights locked away. Moser Consulting was thrilled by the opportunity to help LittleStar gain insights into their data so it can be used to inform critical decisions about patient care. We sat down with Tim Courtney, MS, BCBA, LittleStar’s COO, to talk about how they have utilized our Honeycomb data & analytics platform to put their data to work for their organization.
Moser Consulting: What originally led LittleStar to search for a data analytics solution?
Tim Courtney: LittleStar provides intervention therapy services for individuals with autism. Our data is in a lot of different systems. We have our scheduling software for scheduling services, our billing software for billing for those services, our CRM, and our employees in a completely different HR database. With all of this data going all over the place, it's really hard to make sense of it. We were already working with Moser for our IT services. As we began thinking about making better sense of our data & analytics, we were pleasantly surprised to find out that they had the perfect offering for that.
What was the experience like for you as an existing Moser Consulting customer to begin working with their Honeycomb team?
It was pretty smooth! Our IT coordinator connected us with the analytics team, who came in and went through a discovery phase to understand the problem and what kind of solutions we needed to explore. That process was well done by Adrienne Watts, Managing Director of Moser’s Analytics Department. She got a really good sense of where we're at. The ABA space is a little bit different. It takes a little bit of time just to understand ABA services and how they're delivered. Adrienne got up to speed with that pretty quickly, it was awesome. She took time to go through different types of meetings and truly understand our service, the kinds of data we needed, why we couldn't get to it easily, and who needs insights for what purposes. She then helped design different ways in which data could be shared. I would get feedback on those ideas, then go in with a team to modify and tweak it. That was a positive experience.
What was the first priority for your work on the Honeycomb platform?
We have a lot of different software vendors that provide different services for us. In the ABA space, these vendors aren’t used to sharing their data, and certainly didn’t expect an analytics team coming in and wanting to get more granular access to data. Adrienne took the lead in navigating that, meeting with different software providers and figuring out how to get us the access we need. That could get very technical, so it was great to know I had somebody there with the right knowledge representing what we needed to accomplish from a technical perspective. She’d report back to me with progress and help me spot potential issues. It was just great to have someone to count on there.
What have the results of that work been so far?
In phase one, we’ve gotten most of our core software hooked up to Honeycomb. Some data is continuing to move into the data lake, and I think that we'll probably go a little bit quicker adding new data sources moving forward. We also have access to our HR system. They've already pulled some of those different data points together and created reports, that's been really helpful. They've created an executive dashboard that allows the executives to see performance and a lot of metrics we couldn’t see before.
Will this have an impact on therapists and others involved with patient care?
Some of their clinical leaders can benefit from understanding how services are provided or where there are some limits to providing services that are really important for patient outcomes, making sure that they're getting the therapy that's been medically recommended. It's going to be very, very helpful for them to see that and know what patients are maybe not getting. Maybe they aren’t getting enough hours, we can figure out why and address that. Historically, that would be very complicated to figure out and very complicated to find. But with Honeycomb, we get better access to data, and find solutions very quickly.
What comes next for LittleStar and Honeycomb?
I'm definitely excited for the time when we can put together the different data points and end points to understand the various costs of services and how we can be more efficient to be able to extend our mission and vision. There are some exciting aspects to truly understanding some things that have been very, very complicated in the past.
We are just as excited as you are about that!
I really, really appreciated the team. They were well led and well organized. You know they're truly there for you. You never really hear, “No.” They're just always like, “You know, let's figure out how we're going to get that.” The Moser team always wants to understand some of the complications with something and what would have to happen, but there was never any pushback. So it was just a super positive experience. I highly recommend them for anybody that's needing to get a better understanding of their data.