Koji the Chatbot

As the Moser Managed Services team grows one of main goals has been to look for new process and tools to improve customer service. Adding chat capabilities into our helpdesk system will allow us to answer needs more quickly.

RoBert

Koji will put answers at your fingertips

Having a chat box will allow you to find quick answers all while having our people behind the scenes helping.

Koji can:

  • Answer your questions directly

  • Get you connected with a live agent

  • Help you create and manage ticket requests

3 Ways to Get Help

  • Visit the Help Center

  • Email Your Service Desk

  • Call the Help Line at 317-863-6226

PLEASE NOTE:

Contacting an individual Moser technician via text or email WILL DELAY the response time for your issue. Please use one of the methods described above.

So, how does it work?

To access the chat feature, navigate to the support portal, and click on Chat with Virtual Assistant.

Instruction sheet will be available via email or you can click below soon!

Keep Your Eyes Open

Our goal is to make help accessible as easily as possible for everyone.

Instructions will be also be sent via email. Please contact us if you have any questions.

RoBert taking off into new technology

Still have questions? Contact your Moser Engagement Manager or Sales Representative.