You have probably heard the term “emotional intelligence” (also known as EQ), but wondered what exactly does it mean? You may have also wondered why you should care about it, particularly in the workplace where we should be controlling our emotions and acting in a professional, rational manner. It turns out that, whether we realize it or not, many of us are already familiar with the concept of EQ, and there are multiple reasons why we should care about it, especially in the workplace.

Healthcare is a service-oriented field that requires practitioners to think beyond the physical needs of their patients. To provide effective and compassionate care, healthcare professionals must be able to connect with their patients on an emotional level. To do this, they must have empathy skills. Educating your healthcare workforce in empathy skills can lead to improved patient outcomes and increased job satisfaction among staff. Let’s look at some of the benefits of training your healthcare workforce in empathy skills.

From not preparing job benchmarks to ignoring a candidate’s personality, hiring mistakes can be a major setback to the growth of any organization.

We’ve heard it said “it’s a seller’s market”, but in these times, I believe we are in a “candidate’s market”. Candidates are looking for maximum benefits and flexibility from an employer and it’s competitive out there when searching for the great candidates. Afterall, if we find a candidate that fits, we want to keep them!