Moser Managed Services provides professional support for data, software and hardware that transitions technology management responsibility from the client to Moser Consulting. Moser Managed Services offers a variety of engagement options custom-designed to add value and create benefits by:
Moser Managed Services provides IT as a Service (ITaaS), allowing clients to devote critical resources to achieve business objectives rather than managing increasingly-complex internal IT operations.
Proactive Technology Management is delivered through Moser’s centralized managed services team. Moser utilizes sophisticated network monitoring tools and applications to proactively manage and monitor your entire technical infrastructure. This includes the maintenance and regular testing of Moser defined backup solution in addition to the completion of standardized system maintenance and patch updating tasks for your servers, desktops and network devices. These activities are completed on a daily, weekly and monthly basis and ensure the continual reliability, performance and optimization of your network, computers and devices.
With advanced management and automation tools, our dedicated team of IT professionals can remotely manage large numbers of computers and network devices in a highly efficient manner. This team of highly experienced IT professionals monitors our client’s current environment daily to determine if we can predict, prevent or automatically correct any of the current issues our clients are experiencing. By following this process Moser has created several maintenance procedures and system monitors to help drastically lower the number of issues for our clients.
Moser’s Network Administration services consist of highly trained network administrators. The Moser technology professionals are accountable for uptime and optimization of your technical environment. In addition, these individuals will conduct regularly scheduled audits to review your environment against best practices for performance and reliability. The Moser Network Administrators will document your network, enforce best practices, perform a detailed overview of your monthly service reports, and evaluate your network and data risk level. Our network administrators will continuity verify that your network is set up properly and that our clients are receiving the correct monitor sets and maintenance procedures.
They also work closely with third party vendors to help avoid the “finger pointing” between hardware and software suppliers. All of our Moser Network Administrators have at least five years of relevant experience and hold multiple technical certifications.
The Moser Managed Services Help Desk team provides comprehensive support, including accessible live support and access to our customer portal. Moser's customer portal provides 24/7 access to active and archived requests, assuring that clients never have to worry about response and resolution. Moser clients can rely on our team of certified IT professionals to understand their unique systems and to resolve their complex issues in an effective and efficient manner so that they can focus on their own business needs.
Technology Consulting will be provided by a dedicated Moser Engagement Manager (EM). Your EM will provide you with valuable strategic and tactical consulting and advice to ensure the continual alignment of technology to your business goals and objectives. Your EM will meet with your team to review a comprehensive Technology Summary Report. This report is prepared by members of your support team and contains consolidated data and key performance indicators generated by our support tools and applications. These reports will provide you with critical insight and unique visibility as to the status of your infrastructure environment which can serve as a solid basis for an informed IT planning process. In addition, your EM can assist with technology strategy, recommendations, high level project design, project oversight and IT budget planning and preparation.
Moser provides as-needed professional services. Professional Services (Projects) are defined as a project that requires over 40 hours of labor time. The Moser Professional Services delivery team, Subject-Matter Experts and Project Managers help ensure productivity of your staff. This enables you to focus on the more pressing issues of expanding your business, managing costs and increasing revenues and profitability. Our team of dedicated technical professionals provides a wide range of services.