Operations Design broken cogs

Management methods and Tools have to be synchronized for either to be efficient. Operations Design merges the technology with the processes and the training it takes to drive meaningful, measurable increases in value delivery.

Harmonizing tools and methodology with each other and with your business processes drives constant and measurable value creation.


In today’s marketplace, organizations rely heavily on technical solutions and modern management techniques to excel. But great new apps need to integrate into our toolstacks and inform the way people work together to deliver real value. At the same time, the motivations for modernizing methodologies and management styles are clearer and more urgent every day- but applying theories to real life workplaces and trying to get new metrics out of old tools slows down even the smartest moves.

We deliver tailored, internally cohesive modernization for our clients’ methodologies and toolstacks together. Designing these solutions in tandem allows us to include integrations and dependencies from the start. Implementing them together in a planned, thoughtful, and scalable way maintains productivity during the adoption, accelerates full adoption, and maximizes long-term benefits.  

We combine:

  • broad and deep technical expertise
  • constraint thinking, straightforward and realistic Agile-inspired methodologies, and other modern management approaches
  • modern tools for documentation & compliance, production, communication, and automation

into a single holistic ecosystem that measurably adds value and distinction to your organization- so you and your customers stay focused on what you do best.


  • Operational and Strategic Agility
  • Constraint Thinking/Global Optimization
  • Radical Transparency
  • Inline Quality Engineering
  • Tactical Learning
  • Executive Participation


  • Integrated comms/task-tracking/documentation/platforms
  • Automated release management
  • Automated testing
  • Containerization and virtualization
  • Big Data reporting & metrics
  • Hardware/device modernization

Would you like to know more?

Contact us or call 317.596.8022 to start a conversation. We look forward to discussing how Moser's Operations Design can make your organization more effective.

moser success stories

Crisis Averted, Future Crisis Prevented

The US and European units of a Topix 70 client needed to get into compliance with the GDPR standards to avoid a possible fine of 5% of global sales. We provided a project ecosystem to support technical teams focused on short-term infrastructure, configuration, and documentation deliverables to get them in compliance. Then, we expanded Moser’s value delivery by creating completely custom products and additional capacities including external integrations and a semi-automatic documentation system to provide a production ecosystem that allows the client to stay in compliance while providing immediate measurable improvements in their overall process.

Transforming for Value and Efficiency

A Fortune 50 health insurance company’s technical group wanted to explore an Agile transformation. While delivering Agile familiarization courses and collaborating with leadership on organization design and metrics changes, we also implemented a tool-stack for strategic planning, task tracking, release management, automated builds, and code management to support Agile transformation. After both the Agile-based methodology and the tool-stack were selected as the solution for the whole business, we also assisted in designing an enterprise-wide instance as representatives of multiple internal business units.

Our Team

Marcus Reed

Marcus Reed

Senior Consultant
Marcus has served as a QA Manager, Release Manager, Automation Developer, and Scrum Master in multiple organizations. Since arriving at Moser in 2016, he has developed and delivered our Operations Design services to clients ranging from family-owned businesses to international industry leaders.

Operations Design Leader

Alex Lewis

Senior Consultant
Alex quickly rocketed from Senior Developer to Product Manager before joining Moser, and now provides our clients with beautiful working software along with real-life working processes and technical integrations through Ops Design.